Effective Date: May 12, 2026
Bartz Viviano Flowers & Gifts respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.
Information We Collect
- Contact information: name, address, email, and phone number
- Order information: items purchased, delivery details, recipient information
- Payment information: processed securely through our payment provider; we do not store full card numbers on our servers
- SMS data: phone number, the content of messages you send us, and the date/time of those messages
- Website usage data: pages visited, browser type, and similar analytics
How We Use Your Information
- To process and deliver your orders
- To send order confirmations, delivery notifications, and service-related communications
- To respond to customer service inquiries
- To send promotional offers, only where you have opted in
- To improve our website and services
SMS Communications
Bartz Viviano Flowers & Gifts offers SMS text messaging for order confirmations, delivery notifications, and (where opted in) promotional offers. Message frequency varies. Message and data rates may apply. Reply HELP for help; reply STOP to opt out.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The categories of personal information we may collect through SMS include your phone number, the content of messages you send us, and the date/time of those messages. We use this information solely to operate the SMS program, deliver order/delivery notifications, and respond to your requests.
To stop receiving messages, reply STOP at any time. For help, reply HELP, or contact us at flowers@bviviano.com or (419) 474-1600.
Sharing of Information
We share personal information only with the service providers necessary to operate our business — payment processors, shipping and delivery services, IT and hosting providers, and our SMS gateway. We do not sell your personal information, and we do not share it with third parties for their marketing or promotional purposes.
Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. Payment data is handled by PCI-compliant processors and never stored on our servers.
Your Choices
- You may unsubscribe from marketing emails at any time using the link in any email
- You may opt out of SMS messages by replying STOP
- You may request access to, correction of, or deletion of your personal information by contacting us
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" above indicates when it was last revised.
Contact Us
If you have questions about this Privacy Policy, contact us:
Bartz Viviano Flowers & Gifts
Email: flowers@bviviano.com
Phone: (419) 474-1600